Internal customer service platforms move from platforms such as e -mail -ticketing systems and chat in channels such as Slack, Microsoft teams and even Discord. But for example, the whole thing can be quite unwieldy, for example.
UnadornedThe answer believes it from Great Britain. The most API-rich platform consolidates all of these communication channels and enables companies to optimize their support.
“It means that they can literally speak to their customers wherever they are,” CEO Simon Rohrbach told Techcrunch about a call.
It can also chat and an e -mail in the same way as a conventional help desk such as Zendek or Intercom, but also Power Slack, Microsoft teams or discord via a user interface.
“It is just very quick to use. People really love to use it, and it has all traditional support functions, metrics about SLAS, reaction times, etc., ”said Rohrbach.
“We see that this great shifting from the support that is really simited and the cooperation with customer success and engineering and all other teams really supports. And we also lead this internal cooperation with, ”he added.
The startup has now collected in a series -a financing round with the continued participation of Index Ventures and Connect Ventures.
The financing is partially used to set up his first US office in San Francisco.
Plain was founded by Rohrbach and Matt Vagni. So far, the two have been working at Deliveroo from the early days, with Rohrbach led the 40-person content, research and the DELIVEROO design team, while Vagni worked on design systems and internal tools.
Customers include companies such as Sanity, Laravel, Stytch and Raycast.
In a statement, Neraj Agrawal, a general partner of Battery Ventures, said: “The B2B support changes to this new era of cooperation and AI.”
However, Plain is not the only player who aggregates these customer support channels. There are also in the USA Thenas And pylon.
Last year Pylon landed Investments of $ 17 million to build a B2B customer service platform with full ceremony in a round, led by Andreessen Horowitz with participation of existing investors General Catalyst, Y Combinator and other nameless angels. It now has over 250 customers.
In the meantime, over 7 million US dollars then collected and recorded Lightspeed and First Round Capital as investors.
