The founder and CEO of IPO-bound Finech Klarna He went to X to explain why his company took the Salesforce flagship about a year ago in favor of his own local AI system.
But this time Sebastian Siemiatkowski emphasized that he does not believe that others will or should follow his leadership. “I don’t think it’s the end of Salesforce. could be the opposite ” he wrote.
The news that Klarna had developed its own internal AI system based on Opics AAIP This made it possible to become viral for Salesforce CRM in September. This happened after Siemiatkowski spoke about it during an investor day and explained that the project led to replacing 700 full -time contract Employees and a saving of around 40 million US dollars a year.
Salesforce founder and CEO Marc Benioff then Impressive skepticism Exactly about how Klarna manages its customer data and meets its compliance requirements. “Suddenly @benioff was asked on stage why Klarna left Salesforce. It was extremely embarrassed to me, ”wrote Siemiatkowski.
So as news circulate the The company could go to the stock exchange next month – This means that Klarnas should soon be published by confidential financial information – Siemiatkowski clarifies.
As a fintech in a heavily regulated industry, he does not want the public to believe that Klarna upload all the data of customers in Openaai. Instead, he said on Monday that the project was to use the data stored in the many SaaS systems, the Klarna – including Salesforce – was used and consolidated on its own internally developed tech stack.
While Siemiatkowski did not describe exactly where Klarna moved all this data, he named the Swedish company Neo4j and his graph database as a product that Klarna uses.
“So no, we did not replace Saas through an LLM, and storing CRM data in an LLM would have its limits. But we have developed an internal tech stack that used Neo4j and other things to bring data = knowledge together, ”he wrote.
“We allowed our internal AI to use this knowledge and with the help of @Cursor_ai we recognized that we were able to use new interfaces and interactions quickly,” he said.
This is the latest iteration of an old debate when it comes to Enterprise software: Create it against you.
Siemiatkowski does not believe that most companies will build up their own next generation of the next generation.
But he still believes that the SaaS industry is heading for larger consolidation. “Will all companies do what Klarna does? I doubt it. On the contrary, it is much more likely that we will see less Saa’s consolidation of the market and do what we do and offer it to others, ”he wrote.
