“Perhaps the patient of an Alzheimer’s is afraid, so a nurse has to spend some time to calm her down, or you have lost some skills overnight. This is not one of the discrete physical tasks that can be measured. Most of the job helps this person to deal with falling skills. It takes time to make people read their emotions and react appropriately. What you get is a massive moral injury with this concept of efficiency. “
This type of surveillance extends, according to a 2023 cracked labs, including servers in restaurants and cleaning employees, including servers in restaurants and cleaning employees. report In retail and hospitality. Software developed by Oracle is used to evaluate and evaluate servers, based on speed, sales, time measurement for breaks and how many tips you get. Similar oracle software that monitors mobile employees such as housekeepers and cleaning staff in hotels use a timer for app-based microbora mathema example “You have two minutes for this room and there are four tasks.”
As Christl explains, this simply doesn’t work in practice. “People have to have difficulty combining what they Really Make this type of rigid, digital system. And it is not easy to standardize work like talking to patients and other types of affective work, how friendly how friendly they are as a waiter. This is a big problem. These systems cannot represent the work that is done exactly. “
But can knowledge work in offices ever be effectively measured and evaluated? In an episode of His podcast In January, the hosts Ezra Klein fought his own feelings, many of his best creative ideas in a café on the street he lives from, and not in the New York Times offices in Manhattan. Anderson agrees that creativity often has to find its own way.
“Say there is a webcam that follows your eyes to ensure that you are looking at the screen,” she says. “We know that the daydream can help a little people find creative ideas. Just letting your mind wander is incredibly useful for productivity as a whole, but that takes some time to look around or look out of the window. The software connected to your camera says that you are not free of service. Nobody’s spirit can concentrate for the entire working day, but they don’t even want it from a productivity perspective. “
Even for roles in which it makes more methodological use to pursue discrete physical tasks, it can have negative consequences of monitoring without interruption. Anderson points to a scene in Erik Gandini’s documentary 2023 After work This shows an Amazon delivery driver, which is monitored via the camera via the journey, the delivery rates and even the use of Spotify in the van.
“It is very closely regulated and great, super intrusive and everything is based on distrust as a starting point,” she says. “These technical brothers do not understand that there is a deep characteristic of human psychology if they install surveillance technology, which can distrust the mistrust of the workers. If you don’t trust me, I won’t trust you. Do you think an employee who does not trust the boss will work with the same enthusiasm? I don’t believe. “
Trust problems
The corrections may be in the leadership itself and not in more data dashboards. “Our Research shows that excessive monitoring at work damages trust, has a negative effect on morality and causes stress and fear “development. “Employers can achieve better productivity by investing in the training of line managers and ensuring that employees are supported with adequate expectations in terms of visitor numbers and manageable workload.”
A 2023 PEW Research study It found that 56 percent of US workers were against the use of AI to follow when the employees were at their desks, and 61 percent were against the persecution of the movements of the employees while they were working.
